Homeowner
IIAA Warranty
Choose the IIAA Warranty for Comprehensive Protection
IIAA Warranty
The IIAA Warranty is an initiative that provides much needed consumer protection in the retro-fit insulation market. The IIAA supports homeowners with a Ten-Year Warranty on eligible properties.
All insulation products sold in Australia carry a statutory guarantee to be of acceptable quality under Australian consumer law (when installed according to the manufacturer’s guidelines). However, quality issues with insulation are rarely if ever to do with product quality – they are invariably due to installation methods and poor practices.
IIAA’s quality assurance process is designed to prevent quality issues during installation and, in the unlikely event there is an issue, provide recourse to have it properly addressed in a timely manner.
Under the IIAA Code of Conduct, IIAA Accredited Installer companies commit to having their work independently assessed for workmanship quality, compliance and safety. If a problem arises with your installation covered by an IIAA Warranty, we will investigate and, if required, rectify the problem – even if the installer is no longer trading. The IIAA is committed to providing a fast, streamlined service to address Warranty claims.
Important Warranty Details
Warranty Duration
our IIAA Warranty is valid for 10 years, as shown on your warranty certificate.
Transferability
If you sell your home, the Warranty can transfer to the new homeowner. The end date stays linked to the original installation date (it does not reset).
Statutory Rights
The IIAA Warranty is provided in addition to your rights under Australian Consumer Law.
Making a Claim Under the Warranty
If you encounter an issue with your insulation installation:
Contact the IIAA
Get in touch via email or use our claims form.
Provide Details
Include your IIAA warranty certificate, a description of the issue, and any supporting documentation.
Investigation Process
The IIAA will review and investigate your claim. If rectification work is required, IIAA will arrange with your original IIAA Accredited Installer if appropriate, or appoint an alternative IIAA Accredited Installer to carry out the works.
- What happens next
Response
We will contact you within 5 working days to acknowledge your submission.
Review
We’ll assess the information you’ve provided and, if needed, arrange an inspection.
Resolution
If rectification is required, we’ll organise the works within 14 working days of issuing the inspection report.
All actions are carried out in line with the Warranty terms and conditions, which can be found here.
Protect your home
ASK FOR THE IIAA WARRANTY
When planning for insulation, make sure you’re fully protected.
Ask your installer if they offer the IIAA Warranty, or contact IIAA for a list of Accredited Installers who can provide quality assurance and the IIAA warranty.
Get In Touch
enquiries@insulationassurance.org